Face – Mistineworld

Frequently asked questions

For any order changes or cancellations, contact us at Shopify@mistinechina.com immediately after placing your order.
If your product is incorrect, damaged, or missing, contact us at Shopify@mistinechina.com within 15 days.

order number #
product name
a description of the issue
photos
If you don't receive a reply within 72 hours, check your spam folder.

Note that original shipping fees are non-refundable and refunds may take additional time to process by your bank.

Addition Notes
❗Once the order has been dispatched, we cannot modify, cancel, or offer refunds or replacements.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Generally about 15-25days.

Free ground shipping on U.S. orders over $100+

Mistine is open 24 hours a day, 7 days a week online, however, our customer service desk is available during the hours of 9 AM PST to 6 PM PST (Pacific Standard Time). We are closed weekends and holidays.

General inquiries can email us directly at Shopify@mistinechina.com

Air Cushion

Air Cushion

Magnetic Setting Powder

Liquid Blush

Blush Contour Palette

Full Coverage Foundation

Frequently asked questions

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